ZimRoadWise
Emergency Hub
Road accident

The 10 steps after a crash.

Follow them in order. Skip nothing — even small mistakes cost insurance claims.

1
Stay safe first

Switch off the engine. Turn on hazard lights. If it's dark or busy, place a red warning triangle 30–45 metres behind the vehicle. Get everyone out if it's safer than staying in.

2
Call for help

Dial 995 for police, 994 for an ambulance, 993 for fire. In a serious accident the law requires you to report to the police within 24 hours.

3
Move to safety

If the vehicles can move and it's a minor bump, pull to the shoulder to clear traffic. Do NOT move vehicles if anyone is injured or a death has occurred — police must see the scene as-is.

4
Check for injuries

Attend to the most seriously hurt first. If someone is unconscious, don't move them unless there's fire or oncoming traffic. Start CPR if they're not breathing.

5
Warn oncoming traffic

Use hazard lights, headlights, and warning triangles. At night, wave a torch to slow traffic. Don't stand between vehicles.

6
Exchange details

Swap full name, ID number, phone, physical address, driver's licence number, vehicle registration and insurer with every driver involved. Do NOT admit fault at the scene.

7
Take photos & notes

Photograph the scene from multiple angles, all vehicles, damage, number plates, road markings and skid marks. Note the time, weather, road conditions and get names of witnesses.

8
Report to police

Go to the nearest police station within 24 hours (even for a minor accident). You'll get an accident report number — you'll need this for insurance and VID.

9
Notify your insurer

Call your insurer as soon as possible — most give you 48 hours. Send them the police report, photos, and the other driver's details.

10
VID inspection

Damaged vehicles must be inspected by the Vehicle Inspection Department before being repaired or driven long distance. Book at your nearest VID depot.

Never do these
  • Never leave the scene of an accident before police arrive if there are injuries or a death.
  • Never admit fault or sign anything at the scene beyond exchanging details.
  • Never accept cash on the spot in place of proper insurance / police processing — you lose all recourse.
  • Never drink alcohol after an accident, even if you're shaken — it will be seen as drink-driving.